Immacookiebaker is an on demand maker company. Once an order is placed we do not offer refunds or exchanges. However, if you received a damaged item, we are more than happy to replace it. Please email within 2 weeks of receiving your cutters with pictures of the damaged item(s) and packaging for a replacement. We will not replace them after 2 weeks.
USPS does occasionally "misplace" items. We offer tracking on all shipments. If you would like insurance on your order, the Priority shipping option is strongly recommended.
We collect information, such as your name and email address, when you provide it to us while using our website or volunteer it through other forms of communication.
The information we collect is used for the following reasons:
Fulfill your requests for our products and services
Manage your account and preferences
The information we collect is not shared with any other organizations, except in the following circumstances:
We are acquired by, or merged with, another company.
In order to comply with legal requirements, prevent or take action against suspected fraud or protect the safety of our users.
There is a violation of our Terms of Service.